Online FAQ

1. Go to our festival platform and push the "Watch free" button.

2. Enter your name, email, and set up your password. If you would like to receive movie reminders, please check the box indicating your agreement to receive newsletters and product updates. To complete the registration, click the "Join" button. Done!

If you have not set up or forgot your password, please use the password recovery function:

1. On the festival platform website, click the "Sign in" button, enter the email address used to request access, and then click the "Next" button.

2. On the password entry page, click on the "Reset Password" button. Immediately after that, you will receive a password recovery email with a one-time link.

3. Open the email and click on the "Set Password" button located in the email.

4. Add a new password for your account and try to log in with the new data.
Attention! The link for password reset is valid for 2 hours.

You can watch the films of the festival on our web platform from your laptop or computer using Google Chrome, Mozilla Firefox, and Microsoft Edge browsers.

We cannot guarantee stable access to the platform through the Safari browser. If you have any problems accessing the platform, please try using another browser.

Unfortunately, it will not be possible to watch festival films in mobile browsers. All content on our platform is protected by DRM, which limits mobile viewing.

You can read more about the devices that can be used to watch our movies here.

Access to the films is opened according to the schedule of the festival. The online platform displays only those movies that are available on a given day. Access to films opens on its scheduled day at 00:00 Minsk time (GMT +3) and closes at 23:59 of the same day.

If you want to get acquainted with all the films that will be shown during the Northern Lights, you can do it on the page "All films" or "Online Schedule".

There are three main reasons for problems with watching films:

1. Unstable internet connection. Please check the stability of your internet connection. Please connect to a network with a stable connection and refresh the page, or continue watching the movie later.

2. Using a mobile or non-DRM browser to watch films. A list of browsers and devices that can be used to watch films can be found here.

3. Use of anonymizers and VPNs. Our security system blocks such views. Please turn off your VPN or anonymizer and try to play the film again.

If you can't find your problem or our suggestions didn't help, please send us an email at support@northernlightsff.com with the subject "Watching Problem" and describe in detail your problem and the device and browser you're viewing from.

If you can't find your problem or our suggestions didn't help, please send us an email at support@northernlightsff.com with the subject "Watching Problem" and describe in detail your problem and the device and browser you're viewing from.

Unfortunately, no. All festival films are intended for individual viewing only. Our agreements with the copyright holders do not allow us to announce and conduct public offline screenings of festival films.